"Hi, is that [Name]? Awesome — my name's Sam, I'm calling from Supreme Mortgages. We work alongside the First Home Journeys programme and I can see you've registered your interest. Do you have a few minutes to chat?"
2Section 1 — Confirm Background
"So I can see you've ticked that you've previously completed a financial capability programme — was that through Manuia, or a different one? And how long ago roughly?"
Programme / Timeframe
3Section 2 — Goals & Household
"Great, so what's the main thing you're hoping to get out of this? Where are you trying to get to?"
Main Goal
"Are you coming in as just yourself or are there other family members involved?"
Other Participants
4Section 3 — Income & Employment
"Just a few quick ones on your income side — are you working full time at the moment? Any other income coming in — partners, second jobs, benefits?"
Employment Status
Annual Income (wages)
Other Income
5Section 4 — Housing & Household
"Where are you currently living — renting, with family? And how many people are in the household?"
Housing Tenure
Household Size
6Section 5 — Supreme Mortgages
Applicants
Combined Income
KiwiSaver
Other Savings
Total Debt
Referral Source
7Module Recommendation
✅ They've done this before — focus on gaps, not foundations. Every client gets access to all 5 modules. You're directing where they start. Navi refers back to you when done.
EARN
Income, employment and earnings
💡 If: variable income, self-employed, or unclear on earnings
SPEND
Living costs, budgeting, freeing up room
💡 If: tight budget, high expenses, or spending blind spots
SAVE
Goal-setting and building the deposit habit
💡 Deposit is the main gap — almost always recommend
BORROW
Mortgage readiness, debt and credit
💡 If: debt/credit concerns, or within 1–2 yrs of buying
PROTECT
Insurance, emergency funds and support systems
💡 If: dependants, risky employment, or financial shocks
Quick guide (YES path):
Deposit/savings → SAVE + BORROW | Credit issues → BORROW + PROTECT | Close to ready → BORROW + PROTECT
8Close
"That's great, I've got everything I need. Based on your situation I'd recommend starting with [modules]. The team will be in touch with next steps. Any questions for me?"
📅 Meeting booked
🔁 Call back
✅ Info sent
🚫 Not interested
📝 Call Notes
0 of 0 items checked
1Intro
"Hi, is that [Name]? Awesome — my name's Sam, I'm calling from Supreme Mortgages. We work alongside the First Home Journeys programme and I can see you've registered your interest. Do you have a few minutes to chat?"
2Section 1 — Goals & Household
"Great — so what's the main reason you signed up? What are you hoping to get out of this?"
Main Goal
"And are you coming in by yourself or is there anyone else who'll be part of this journey with you — partner, family?"
Other Participants
3Section 2 — Income & Employment
"Just to get a picture of where things are at — are you working at the moment? Full time, part time? Any other income coming in?"
Employment Status
Annual Income (wages)
Other Income
4Section 3 — Housing & Household
"Where are you living at the moment — renting, with family? And how many people in the house?"
Housing Tenure
Household Size
5Section 4 — Programme Introduction
"So the First Home Journeys programme is all about helping people get to a place where home ownership is a real possibility. It covers things like budgeting, savings, understanding how mortgages work — and we work alongside that to make sure when you're ready, we can actually get you into a home. Does that sound like something you'd want to work through?"
6Section 5 — Supreme Mortgages
Applicants
Combined Income
KiwiSaver
Other Savings
Total Debt
Referral Source
7Module Recommendation
❌ No prior programme — build from the foundations up. Every client gets access to all 5 modules. You're directing where they start. Navi refers back to you when done.
EARN
Income, employment and earnings
💡 If: variable income, self-employed, or unclear on earnings
SPEND
Living costs, budgeting, freeing up room
💡 If: tight budget, high expenses, or spending blind spots
SAVE
Goal-setting and building the deposit habit
💡 Deposit is the main gap — almost always recommend
BORROW
Mortgage readiness, debt and credit
💡 If: debt/credit concerns, or within 1–2 yrs of buying
PROTECT
Insurance, emergency funds and support systems
💡 If: dependants, risky employment, or financial shocks
Quick guide (NO path):
Start from scratch → EARN + SPEND + SAVE | Some knowledge → SAVE + BORROW | Debt focus → SPEND + PROTECT
8Close
"Awesome — I've got a good picture of where you're at. I'd recommend starting with [modules]. The team will reach out to get you enrolled and we'll be working alongside you the whole way. Any questions?"